Stalwarts in spotlight
Published: 01 November, 2004
It was quite an occasion at the last BCSC lunch, when two stalwarts of the industry were in the spotlight.
First, Liberty International founder Donald Gordon (pictured right with BCSC president Andrew Ogg) was awarded honorary membership of the organisation.
Then the assembled throng heard the reminiscences of Jim Murphy, recently retired as property director of Debenhams.
Gordon, who retires next June, has joined an exclusive group of BCSC honorary members: Peter Spriddell, Harold Couch, Roger Lucas, Ian Northen, Jean Louis-Solal and Albert Sussman.
The man who ensured Capital Shopping Centres came into being said: “I am delighted with the success of the UK shopping centre industry, in which our group has played a major role.”
Murphy gave a relaxed talk in which he focused on lessons learned during his 20 years in the business. One of his themes was customer service, and he warned that consumers expectations would continue to rise.
“”Those retailers and shopping centres who fall short of the customers’ expectations will lose them to the competition,” he said.