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Westfield plots the pace of change

Technology is transforming the shopping habits of UK consumers according to new research from Westfield


Touchwood pilots NFC technology

Touchwood in Solihull is running a pilot scheme to provide shoppers with discounts and promotions using Near Field Communication technology.

FSP extends retail research brief with M&G Real Estate

Retail consultancy FSP has signed a new framework agreement with M&G Real Estate to provide bespoke retail research to help shape the organisation's in-town and out-of-town asset management initiatives.

International visitors change face of London shopping scene

With tourist spending in the UK due to rise above £21bn this year, London’s shopping streets will be major beneficiaries, according to research from Colliers International. 

Standard Life launches home delivery

Churchill Square trials first same day ‘store to door’ delivery service

Swan Centre embraces new technology to deliver targeted promotions

The Swan Centre in Eastleigh is using revolutionary beacon technology to enable retailers to acknowledge customers’ presence and deliver targeted ads.  

Intu’s customer feedback programme goes live

Intu has appointed customer feedback specialist eDigitalResearch to run its Voice of the Customer programme.

eDigitalResearch appointed to improve customer experience at Meadowhall

Meadowhall has appointed customer feedback specialist eDigitalResearch to gather Voice of the Customer feedback to support the centre’s ongoing drive to improve customer experience.

Marketing moves malls

With the rise in online shopping and an ever-more competitive retail environment, landlords and management teams have to be able to market their venues effectively to drive footfall, loyalty and ultimately sales. 

Footfall up 2.4% in 2013

Springboard’s Shopping Centre Index finally has some good news to report with an increase in footfall of +2.4 per cent over the year from January 2013. 

Strongest sales growth since March 2010

According to the latest Retail Sales Monitor from KPMG and the BRC, UK retail sales were up 3.9 per cent on a like-for-like basis from January 2013. 

What matters in a shopping centre?

The European shopper of the future likes to ‘touch and feel’ products before buying, is a more advanced user of technology, and expects an entertainment experience from retail centres, according to a new survey by CBRE.

Welcome to the UK Markets Index - counting footfall in your market

There will be few Shopping Centre and Town Centre Managers in the country who do not use published indices to benchmark their footfall performance.

Retail sales rebound

BRC reports strongest sales growth since March 2010

Land Securities invests in digital overhaul

Land Securities has completed a rollout of its next generation web platform across 14 centres in its UK shopping centre portfolio, in the last five months.  

Chinese visitors surge at Clarks Village outlet

Tourists from China and South East Asia boost sales at Clarks Village in Somerset.  

What did Shoppers Say in 2013?

Responding to factors impacting UK retail, digital media and security have been high up the list for the What do Shoppers Say? team in 2013.

SMG to provide Bluewater with guest experience measurement tools

Lend Lease has signed an agreement with Service Management Group (SMG) to provide guest experience measurement tools and analysis at Bluewater. 

Rebranded Bluewater poised for growth

Bluewater will be celebrating its 15th birthday next year and, unsurprising for a centre ranked the UK’s top retail destination by CACI, Experian and Javelin, it is continuing to evolve.

Know your customers

Retail counting systems are developing, but mobile tracking is not quite there yet, says Dr Tim Denison

Events thrive on engagement

Getting tenant buy-in to centre events can make them more productive for all concerned

LDO celebrates 200,000 visitors

Sitare Festival helps designer outlet put down roots in Wembley

Westfield celebrates five years in London

UK’s number one shopping centre records consistent sales growth

Key 2014 events captivate shoppers

World Cup tops the league, but only just and closely followed by Wimbledon and others

Key 2014 events captivate shoppers

World Cup tops the league, but only just and closely followed by Wimbledon and others

NewRiver Retail rides the digital wave with free WiFi

NewRiver Retail has announced a partnership with The Cloud to offer free WiFi access across its shopping mall sites. 

BRC sees cautious growth ahead of Christmas

Sales continue to grow according to BRC and KPMG survey

Shopping Centre Footfall Performance September 2013

Springboard’s Shopping Centre Index recorded that the decline in footfall continued unabated in September

Teachers strike to boost footfall

Retailers can expect around 14 per cent footfall uplift during today's teachers' strike

Driving Marketing Performance

On October 20th 2011, Shopping Centre is hosting one day of interactive workshops designed by seasoned marketers to empower centre management teams.

To view the seminar programme click here

To book your place click here

To find out more about the Partners click here